In the following, we would like to present our General Terms and Conditions, which we use as a basis for the provision of all services rendered on genderclo.com. The offers on our websites www.genderclo.com are directed exclusively at consumers who conclude the purchase for a purpose that cannot be attributed to their commercial or professional activity. We offer personalized shopping and service experiences at www.genderclo.com that are tailored to your interests and needs. Gender articles are all articles that we offer you on www.genderclo.com, as long as we do not inform you that it is a gender partner article. Gender partner items are items that we offer you on www.genderclo.com and identify as partner items by a notice. All Gender Partners are commercial traders.
1. CONCLUSION OF CONTRACT AND DELIVERY OF GOODS 1.1 By placing an order you declare to act exclusively for private purposes. 1.2 We conclude contracts about www.genderclo.com exclusively in German, Spanish or English language. When ordering Gender articles, your contractual partner is Gender Clothing, Placa Major 4, 07600 Palma de Mallorca, Illes Baleares. When ordering Gender Partner articles, your contractual partner is additionally the respective Gender Partner, whose identity we will inform you about individually on the respective product detail page. 1.3 By clicking the button "buy now" you place a binding order for the items in the shopping cart. We will confirm the receipt of your order immediately by email after sending the order. A binding contract is concluded upon receipt of the order confirmation. Please note that in case of prepayment (reservation) the delivery of the ordered goods will take place as soon as we have received the payment of the full purchase price as well as possible shipping costs. Therefore, we ask you to transfer the purchase price immediately after receipt of the order confirmation, but no later than within 7 days. 1.4 You agree to the assignment of the seller's claims for payment of the purchase price to third parties, in particular to Gender Clothing. 1.5 If you choose to offset the carbon footprint of your order on the order overview page, this is part of the contract of your order. You will be informed about the amount of the contribution before the conclusion of the contract on the order overview page. 1.6 Please note that we are exceptionally not obliged to deliver the ordered goods if we have duly ordered the goods on our part but have not been supplied correctly or in time (congruent hedging transaction). A further prerequisite is that we are not responsible for the lack of availability of the goods and that we have informed you of this circumstance without delay. In addition, we must not have assumed the risk of procuring the ordered goods. In the event of corresponding unavailability of the goods, we will immediately reimburse you for any payments already made. 1.7 We do not assume the risk of having to procure ordered goods (procurement risk). This also applies to orders for goods that are only described in terms of their type and characteristics (generic goods). We are only obliged to deliver from our stock of goods and the goods ordered by us from our suppliers. In case of orders of gender partner goods, our stock of goods includes the stock of goods of the gender partner. We deliver orders within Europe. If working days are specified as deadlines, we understand this to mean all days from Monday to Friday inclusive, with the exception of public holidays. 1.8 You will be informed about the delivery time on the respective product detail page and before placing the order. 1.9 We reserve the right to refuse an order or to cancel the order if this order was generated by software, a machine, a crawler, a spider or by other automatic web programs or scipted behaviour systems or by using services of third parties that were used to place the order on your behalf.
2. PRICES, SHIPPING COSTS AND EXPRESS DELIVERY 2.1 The prices listed in the offer at the time of the order shall apply. The prices stated are final prices, i.e. they include the applicable German statutory value-added tax. Until the purchase price has been paid in full, the goods remain our property or, in the case of Gender Partner items, the property of the Partner. 2.2 We shall bear the shipping costs for you, except in the case of express shipping, or if otherwise stated (see also the further provisions of this clause 2.3). 2.3 Shipping costs are calculated accordingly, including value added tax in the invoice. The shipping costs are based on the size of the order, including shipping, handling and other services. The costs are incurred and charged by Gender. 2.4 We offer express shipping for certain orders. You can see whether this option is offered for your particular order and the costs incurred for this in the order process. The goods will be delivered within 2 business days at the latest. If this delivery time is exceeded, you will of course be refunded the delivery costs.
3. PAYMENT 3.1 In principle, we offer the payment methods prepayment, credit card, invoice and Paypal. For each order, we reserve the right not to offer certain payment methods and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU). Any costs of a money transaction are to be borne by you. 3.2 In the case of purchase by credit card, your credit card account will be charged when we ship the order. 3.3 In the case of purchase on account, you will be informed about the due date of the purchase price on the order overview page before the conclusion of the contract. 3.4 You agree that you will receive invoices and credit notes exclusively in electronic form.
4. PROMOTION VOUCHERS AND THEIR REDEMPTION 4.1 Promotion vouchers are vouchers which cannot be purchased but which we issue as part of promotional campaigns with a specific period of validity. 4.2 Promotional vouchers can only be redeemed during the specified period and only once as part of an order transaction. Individual brands may be excluded from the voucher promotion. Promotion vouchers cannot be used for the purchase of gift vouchers. Please note that promotional vouchers may be subject to a minimum order value. 4.3 The value of the goods must be at least equal to the amount of the promotional voucher. A difference to a higher value of goods can be compensated with the offered payment options. The value of a promotional voucher is neither paid out in cash nor does it earn interest. The promotional voucher will not be refunded if goods are returned in whole or in part. 4.4 Promotion vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible. The promotional voucher cannot be transferred to third parties. Multiple promotional vouchers cannot be combined with each other, unless we have agreed otherwise. 4.5 If you have used a promotional voucher in your purchase, we reserve the right to charge you the original price of the goods you keep if - due to your revocation - the total value of the order falls below or equals the respective value of the promotional voucher.
5. GIFT VOUCHERS AND THEIR REDEMPTION 5.1 Gift vouchers are vouchers that you can purchase. They can only be redeemed for the purchase of Gender articles and Gender Partner articles, but not for the purchase of other gift vouchers. If the balance of a gift voucher is not sufficient for the order, the difference can be made up using the payment options offered. 5.2 Gift Vouchers and credits can only be redeemed before the order process is completed. The balance of a gift voucher is neither paid out in cash nor does it earn interest. To redeem Gift Vouchers in your Customer Account or to view an existing balance, please visit "My Gift Vouchers and Balance" at www.Genderclo.com.
6. LEGAL RIGHT OF WITHDRAWAL FOR GENDER ARTICLES YOU HAVE A LEGAL RIGHT OF WITHDRAWAL FOR THE PURCHASE OF GENDER ARTICLES: In advance, we would like to inform you that in case of return of goods, you can use the return label, which is either enclosed with your order or which you can print out via your customer account. If you do not have a printer available, have difficulty downloading the return label, or need a new return label, you can also request one through our Customer Care (contact information below). Please help us avoid unnecessary costs and do not return the goods without a return label.
CANCELLATION POLICY: You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of partial deliveries, the last delivery. To exercise your right of withdrawal, you must inform Gender Clothing, Placa Major 4, 07600 Palma de Mallorca, phone: 0034 617 017 907, e-mail: admin@Genderclo.com by means of a clear statement (eg a letter sent by mail, fax or e-mail) of your decision to revoke this contract. You can use the attached sample cancellation form for this purpose. However, this is not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically via the contact form on our website. If you make use of this option, we will immediately send you (e.g. by email) a confirmation of receipt of your revocation. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods if you use the return label provided by us for a return initiated within Germany. Otherwise, the return costs are to be borne by you. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. Sample cancellation form (If you want to cancel the contract, please fill out this form and send it back) To Gender Clothing, Placa Major 4, 07600 Palma de Mallorca, phone: 0034 617017907, e-mail: admin@Genderclo.com I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Date(s) (*) Delete as applicable End of the cancellation policy Attention: The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
7. LEGAL RIGHT OF WITHDRAWAL FOR GENDER-PARTNER-ARTICLES AND GENDER-ZIRCLE-ARTICLES WHEN PURCHASING GENDER-PARTNER-ARTICLES AND GENDER-ZIRCLE-ARTICLES YOU ARE ENTITLED TO A LEGAL RIGHT OF REVOCATION: In advance, we would like to inform you that in case of return of goods, you can use the return label enclosed with your order. If you need a new return label, you can also request it through our Customer Care (contact details below). Please help us avoid unnecessary costs and do not return the goods without a return label.
CANCELLATION POLICY: You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of partial deliveries, the last delivery. In order to exercise your right of withdrawal, you must inform Gender Clothing, Placa Major 4, 07600 Palma de Mallorca, telephone: 0034 617017907, e-mail: admin@Genderclo.com or the respective Gender partner by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose. However, this is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which the notification of your revocation of this contract has been received by us or our partner. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we or our partner have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to the Partner or Gender-Zircle without undue delay and in any case no later than within fourteen days from the day on which you notify us or the respective Gender Partner of the revocation of this contract. Information about the identity of the respective Gender-Partner or Gender-Zircle, including contact information, is linked on the respective item page. In addition, you will find the contact information in the cancellation policy, which we send to you with the order confirmation as a PDF attachment. The deadline is met if you send the goods before the deadline of fourteen days. We will bear the costs of returning the goods if you use the return label provided by us for a return initiated within Germany. Otherwise, the return costs are to be borne by you. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. Sample cancellation form (If you want to cancel the contract, please fill out this form and send it back) To Gender Clothing, Placa Major 4, 07600 Palma de Mallorca, phone: 0034 617017907, e-mail: admin@Genderclo.com (or the respective partner). I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Date(s) (*) Delete as applicable End of the cancellation policy Attention: The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. Furthermore, the right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer.
8. VOLUNTARY RIGHT OF RETURN UP TO 100 DAYS AFTER RECEIPT OF GOODS 8.1 We grant you a voluntary right of return of 100 days from receipt of the goods, without prejudice to your statutory right of revocation. This right of return allows you to withdraw from the contract even after the 14-day cancellation period (see cancellation policy above) has expired by returning the goods to us or, in the case of a Gender Partner item, to the Partner within 100 days of receipt (period begins on the day after receipt of the goods). 8.2 In the case of returning Gender items or Gender Circle items, you can use the return label enclosed with the order or printable by yourself via your customer account. If you have difficulties downloading the return label or you do not have a printer available, please contact our Customer Care. 8.3 In case of return of Gender Partner items, you can use the return label enclosed with the order. Otherwise, the return data of the Gender Partner are linked on the respective article page; in addition, you will find the return data in the cancellation policy, which we send to you as a PDF attachment with the order confirmation. 8.4 Please only return items in the complete original packaging. Replacement for lost original packaging must be procured by you if you wish to exercise your right of return; this applies in particular to the return of cosmetic products, which for legal reasons require specially suitable transport packaging. 8.5 Timely dispatch is sufficient to meet the deadline. A prerequisite for exercising the voluntary right of return is, however, that you have only tried on the goods - as far as possible - as in a retail store and that you return the goods complete, in their original condition, intact and without damage in the original sales packaging together with any instructions and - if available - with an undamaged seal. If these requirements are not met, the return of the goods may be refused. Alternatively, as in the case of the statutory right of withdrawal, compensation may also be claimed in the case of the voluntary 100-day right of return for any loss in value that has occurred, insofar as the loss in value is attributable to handling of the goods that was not necessary for testing the condition, properties and functioning of the goods. 8.6 The voluntary right of return does not apply to contracts for: the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; and/or the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the customer is decisive or that are clearly tailored to the customer's personal needs. Furthermore, the 100-day right of return does not apply to products delivered under seal if the seal has been removed or damaged after delivery. Notwithstanding this, your statutory rights, including your statutory warranty rights, shall continue to exist without restriction. 8.7 Until the expiry of the period for the statutory right of withdrawal, only the statutory conditions listed therein shall apply. The voluntary right of return does not limit your statutory warranty rights. The voluntary right of return does not apply to the purchase of gift vouchers. 8.8 Please note that the 100-day right of return does not apply to the carbon offset amount if you have chosen to offset the carbon footprint for your order. Your statutory right of withdrawal remains unaffected.
9. REFUNDS We will automatically arrange for any refunds to be made to the account used by you for payment. If you have paid by invoice and prepayment, the refund will be instructed to the account from which the transfer was made. If you have paid by Paypal or credit card, the refund will be made to the associated Paypal or credit card account. If you have used a gift voucher with your purchase, we will credit the corresponding amount to your gift voucher account.
10. CUSTOMER CARE If you have any questions, please refer to our help pages or contact us.
11. LEGAL LIABILITY FOR DEFECTS AND FURTHER INFORMATION 11.1 The legal liability for defects applies. 11.2 Warranty when ordering Gender Circle items: Please note that Gender Circle items ordered are used items. The liability period for defects in Gender Circle articles is one year. Therefore, warranty claims only exist for such defects that occur within one year after delivery of the Gender Circle items. 11.3 Condition of the Gender Circle articles: Since Gender Circle items ordered are used goods, usual traces of use which are expected due to the used nature of the goods do not constitute a defect. For such usual traces of use or characteristics of the goods, which were already apparent from the article description, there are therefore no warranty rights. 11.4 The use of the offers available on www.Gender.de is possible for persons who are at least 18 years old. 11.5 Each customer is only entitled to maintain one customer account with Gender at the same time. We reserve the right to delete multiple registrations. 11.6 You can view these GTC at www.Genderclo.com In addition, you can print or save this document by using the usual function of your internet service program (=browser: there usually "File" -> "Save as"). You can also download and archive this document in PDF form by clicking here. To open the PDF file, you need the free program Adobe Reader (at www.adobe.de) or comparable programs that can handle the PDF format. 11.7 You can also additionally archive the GTC as well as the data of your order simply by either downloading the GTC and saving the data summarized on the last page of the order process in the Internet store with the help of the functions of your browser or by waiting for the automatic order confirmation, which we will additionally send to you by e-mail after completion of your order to the e-mail address provided by you. This order confirmation e-mail contains once again the data of your order and our terms and conditions and can be easily printed or saved with your e-mail program. 11.8 The European Commission provides a platform for online dispute resolution (OS), which you can find under the link to the platform of the European Commission. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.